This week on found on the internet 2/26

February 26, 2011 § Leave a comment

How to Craft a Mission Statement for Your Online Community: “Don’t go for some overblown and pompous statement suggesting the plan is to take over the world. Stay local to your community, use words that are relevant to them and that suggest their needs are going to be met, or you risk confusing or alienating them.”

Community Management Should Mean Community Engagement: Value, Validate, and Respect: “People have a seemingly unlimited number of resources to draw from. Why should they be committed to your community? What are they getting from it? Show value daily or weekly with groups, links, tips, discussions, questions answered, etc. Are you bringing your best? If you are, it’s more likely the community members will be bringing their best ideas and involvement too.”

7 Things I’ve Learnt as a Community Manager: “For the last three years I’ve had the privilege of being part of online communities in the role of community manager. At first, this role resembled that of a traditional forum moderator but as the web became more social, a new set of skills was required.”

6 Ways to Bait People Into Doing Stuff: “There are a lot of ways to bait people into doing what you want them to do. You can call it being manipulative but I prefer to call it marketing. How do you get people to do your bidding for you? What strategies work for you?”

3 Reasons You Still Need Forums: “There are so many options for engaging with your friends, fans, customers. Twitter, Facebook, blogs, photo-sharing sites, chat, and direct email are all shiny objects competing for our time and attention. And somehow in all the social media swirl, forums seem to get the short end of the stick.”

Why Great Customer Service Is All About Enjoying Other People’s Vacation Photos

22 Hot New Social Media Tools Worth Exploring

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